About the role
Do you light up when a customer says, “This is the best experience I’ve ever had with a product and company!”?
At aioss, we’re building a supplement and health brand that puts real human connection and performance at the center.
We’re looking for someone to further develop an exceptional customer experience for aioss users combining personal, human touchpoints with efficient, scalable systems.
Your goals are to enable an outstanding customer experience at scale that consequently maximize retention, referrals and LTV.
Your impact will be thousands of people building healthier habits they can actually stick to enabling them with better, happier lives.
Key responsibilities
Lifecycle & Retention
- Own onboarding, win-back, review collection, loyalty, referrals, tiering, and other lifecycle initiatives
- Design and implement segmented customer journeys, including lead to subscriber and one-time purchaser to subscriber
- Manage and optimize the subscription platform
- Build and optimize customer flows using Klaviyo, SMS, and proactive outreach
Customer Experience
- Lead the customer service team and ensure fast, personal, and scalable customer support
- Own and optimize customer service tools such as Gorgias and Manychat
- Act as the voice of the customer across the organization
- Translate customer feedback and insights into improvements across product, operations, and marketing
We’re looking for someone who:
- Is highly customer focused and acts on deep customer insights
- Has a data-driven mindset and uses numbers to prioritize initiatives and opportunities
- Is entrepreneurial, takes initiative, and gets things done
- Works well across teams and enjoys collaborating with others
- Uses AI actively to work smarter and move faster
- Ideally has experience with tools such as Klaviyo, Recharge or Loop, Shopify, and Gorgias
About aioss
At aioss, we make health simple. One daily habit, that is it. We are a fast-growing Scandinavian DTC subscription brand built around long-term relationships, not one-off purchases.
You’ll join a small and ambitious team where trust, ownership, and the ability to move fast are highly valued. aioss is at an exciting stage of its journey and on the verge of scaling, giving you the opportunity to take responsibility from day one and have a direct impact on how the customer experience develops as the company grows.
